Morjay Graphics Return Policy

At Morjay Graphics, we strive to ensure that you are completely satisfied with your purchase. Below is our return policy, designed to be clear and customer-friendly.

Introduction

We understand that sometimes items may not meet your expectations. Our return policy is in place to provide a hassle-free experience for returning or exchanging products.

Eligibility for Returns

– **Items Eligible for Return**: Most products purchased from Morjay Graphics can be returned within the specified timeframe.
– **Exclusions**: Customized or personalized items, sale or clearance items, and any product marked as “final sale” are not eligible for returns.

Time Frame for Returns

– You have **30 days** from the date of delivery to initiate a return.
– For gift receipts, this window extends to **60 days**.

Condition of Returned Items

– Items must be in their original condition with all tags attached.
– Products must be unused and in their original packaging.

Process for Initiating a Return

1. Contact our customer service via email at [support@morjaygraphics.com](mailto:support@morjaygraphics.com) with your order number and reason for return.
2. We will provide you with a Return Merchandise Authorization (RMA) number within 3 business days.
3. Once received, package the item securely and include the RMA number on the outside of the box.
4. Ship back using a trackable method; we recommend keeping proof of shipment until we confirm receipt.

Shipping Costs

– The customer is responsible for paying return shipping costs unless an error was made by us (e.g., wrong item shipped).

Refund Method

– Refunds will be issued in the original payment method within 7 business days after receiving and inspecting returned items.

Restocking Fees

No restocking fees apply unless otherwise specified on specific product pages before purchase.

Exchanges vs. Refunds

We encourage exchanges over refunds whenever possible to ensure you find an item that meets your needs better.

—

Contact Us

For any questions about this policy or assistance with initiating a return:

Email: premiermorjayholdings@gmail.com

Phone: +254798625262

Address:
Morjay Graphics
[HH Tower, 603 Moi Ave, Nairobi]

Thank you for choosing Morjay Graphics!